And so on...

[dagibbs]

No call back from Enbridge, as of 11:20am. Called them again. Apparently they can't actually put me through to anyone useful? But it is now "escalated" to a supervisor to determine why I haven't been called, and to call me and make things happen. "Should" be same day -- but might be up to two business days.

Comments

[con-girl.livejournal.com]

In Halifax, the sidewalk replacers made a mistake so to fix it they are paving the first three feet of my parents gravel driveway. And gave them the option of a new concrete walk or resetting all the pavers. Initially, before the mistake, they were "just" going to replace lost gravel and reset the one paver they had to move. They stressed to Dad that they were required to give the home owner as least as good as they had had in the first place.

I wish you were getting similar respect.

[dagibbs.livejournal.com]

I was told, when I first called, that they are, in fact, supposed to leave it at least as good as it was in the first place. The gap seems to be between the theory and the practice.

[foms.livejournal.com]

Don't you have to get the service before you can assess how it meets a criterion?[g]

[dagibbs.livejournal.com]

Yeah.