Dinner out & Lexmark customer service
Feb. 19th, 2004 07:44 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
dagibbsTook my parents out to dinner last night. We went to Fratelli's, a fairly nice Italian restaurant here in Ottawa. We all enjoyed the meal, food and service were both excellent. Tab came to $105, but that was ok, as I chose Fratelli's due to having a $75 gift certificate. (From the company Christmas party, a door prize.) I had thought the $75 generous, but, really, with tip, a meal there would be about $40 a person, so $75 would be a reasonable meal for two. (All three of us had wine, entree, main dish, and tea.)
I got a "free with rebate" Lexmark printer with the computer I bought in January. The first time L (my room-mate) went to replace a print cartridge, the latch broke. L called Lexmark support, after about 40 minutes on hold, got a real person who said they'd send us a new printer, along with a pre-paid return tag for the old, and that it would be here in 3-5 business days. No hassle about doing the return or anything, as soon as the problem was described they offered the replacement. The replacement took 2 days to get here. Both L and I are quite impressed and happy with Lexmark customer service.
I got a "free with rebate" Lexmark printer with the computer I bought in January. The first time L (my room-mate) went to replace a print cartridge, the latch broke. L called Lexmark support, after about 40 minutes on hold, got a real person who said they'd send us a new printer, along with a pre-paid return tag for the old, and that it would be here in 3-5 business days. No hassle about doing the return or anything, as soon as the problem was described they offered the replacement. The replacement took 2 days to get here. Both L and I are quite impressed and happy with Lexmark customer service.
